We aim to be the firm of choice for our legal expertise, knowledge, commitment to excellent client service, and our dedication to acting with integrity, honesty and diligence in everything we do.

Our Client Service Principles

At Thompson McNichol Lawyers we understand that providing you with excellent service is vital to our business success. We have developed a set of Client Service Principles to enable you to measure our performance. Every day, for every client, we strive to:

  • Be Responsive and Accessible
    We ensure that we are accessible to our clients to answer any queries or concerns. We aim to return client phone calls the same day and always communicate in a timely manner.

  • Deliver on Commitments
    We continuously strive to exceed our clients' expectations. We will ensure that any promises we make are met or exceeded.

  • Offer Simple Solutions
    We aim to provide practical and effective solutions and keep information as simple, concise and easy to understand as possible.

  • Communicate Clearly
    We actively listen to our clients and communicate openly, clearly and simply about achievable outcomes, realistic timelines and estimated costs.

  • Be Proactive and Enthusiastic
    We demonstrate interest and enthusiasm for our clients and our work. We anticipate potential issues, identify solutions where possible, remain results focused and diligently pursue the desired outcome in a timely and cost effective manner.

  • Develop and Improve Relationships
    We continuously strive to develop and enhance excellent client relationships by delivering excellent service and maintaining absolute confidentiality, integrity and respect. We facilitate introductions between our clients and other business links where appropriate to develop mutually beneficial networks.

Our People Get in Touch

What our clients say

"I would like to thank Paul McHugh and all at Thompson McNichol Solicitors, for providing me their absolute high standard support during my family dispute case. Paul McHugh and the team were very supportive, approachable and flexible throughout my case. …"

— Wowein Scott

"Alison is great to deal with. She has a great deal of experience in commercial transactions, particularly leasing, sale & purchase transactions & can quickly work through issues ensuring matters are handled quickly & effectively."

— Bulcock Maloja Developments Pty Ltd

"We moved to the Sunshine Coast two years ago and having decided to purchase a townhouse we had to find a legal firm. We’re glad someone recommended TML as we found their attention to detail and regular contact with us to be exemplary, particularly at critical stages in the process. If we need further legal assistance, we have decided that TML will be our go-to firm."

— David and Kaye Simmons

"Professional in every way. Dealing with my late Mother's estate may have been difficult, except the staff at Thompson McNicholl were both professional, knowledgable and managed the process with a great deal of empathy. We would highly recommend them. …"

— Annabel Harris

"Very happy with the knowledge and understanding given by Georgina Ford throughout the conveyancing process for the sale of our unit. The team at Thompson McNichol treated us respectfully and happily. Well done all."

— Tony & Deb Mack

"The whole process went smoothly, especially since I had a couple of issues, which were solved very quickly with the help of Georgia. Appreciate the time and help I received during this time . Much Appreciated."

— Maree Elsayed

“Alison was great with helping us with the legal aspects of subdividing our property. We would definitely be using Thompson McNichol Lawyers again."

— AK

"Having updated our wills with Candice at Thompson McNichol , we now feel at ease and sleep well. Great feeling to know that it is another job off our list, as our life moves on."

— Don & Di Morris

"We would recommend Thompson McNicol to any intending person who requires expert advice and careful and genuine guidance and planning with Wills, POA's and Advance Health Directives. (a special thanks to Candice Etherton who looked after us. Candice is a true professional)."

— Murray Reddock & Bill Armstrong

"I can't thank the TML team enough for their outstanding service! They made selling my home an easy and stress-free experience. From the very beginning, their professionalism, expertise, and dedication were evident. They handled every detail with precision and care, ensuring that the entire process went smoothly. Their communication was top-notch, always keeping me informed and answering all my questions promptly. The TML team went above and beyond to make sure I was comfortable and confident throughout the entire transaction. I highly recommend TML Lawyer, their exceptional service and commitment to their clients are truly unparalleled. Thank you, TML, for making this experience a positive one! …"

— Chris Walker

"Bre and Georgina were both fantastic to work with on the sale of our property. They had patience, were always quick to respond, answered all our questions promptly and professionally whilst always happy to explain in a way we could understand. Would highly recommend using Bre and Georgina."

— Tasha Matthewman

"From the first call to Rebecca Dunne to advise her of my husband’s death to the signing of my new will and other documents with Candice Etherton I found the process to be very easy at such a difficult time. All the staff were kind, sympathetic and efficient. Thank you"

— Christine Chay